We aim to release your purchases that are in stock within 5 to 7 working days, however personalised pieces may take up to 10 working days.
We are not liable for any delays due to inaccurate delivery information provided by you.
All deliveries are sent to the UK only by Standard Royal mail signed for service. For Europe and Rest of the World please call us on +44 (0)1923 265320 and we will happily ship to other locations.
Click and Collect
For purchases through click and collect these will be ready the following working day if ordered by 12noon. If you would like a different service please call us on +44 (0)1923 265320 and we will happily assist.
We believe that you will love your purchases whether it be as a gift or treat for yourself. We understand that from time to time you may want to return items or in the unlikely event that a parcel arrives damaged, please email us at firstname.lastname@example.org within 48 hours of receiving your purchase, stating your purchase order reference and reason for return. Items must be returned within 7 days of receipt to qualify for a refund. (Excluding delivery fees) Refunds take up to 5 working days of receiving your return.
Please ensure all items are wrapped securely with the original packaging, unused and in a saleable condition as failure to do so may result in us being unable to refund you.
The customer is responsible for any postage costs incurred in returning items. We recommend that you use insured registered delivery and keep the receipt and proof of postage. We cannot be held responsible for goods lost or damaged in transit. We recommend that you return any purchases through a recorded delivery service.